Refund policy

Refund & Returns Policy – Haus of Sahara

Clothing Returns

We accept returns on unworn clothing items within 14 days of delivery.

To be eligible for a return, the item must:

- Be unworn and unused
- Be in its original condition
- Have all original tags attached
- Not have any makeup, perfume, deodorant, stains or other marks
- Be returned in its original packaging where applicable

How to Arrange a Return

Before returning an item, please contact us at hausofsahara@gmail.com with your order number and the reason for your return.

Once your return has been approved, customers are responsible for arranging and initially paying for the return postage with tracking.

Once the returned item has been received and inspected, Haus of Sahara will reimburse the reasonable cost of the return postage and issue a refund for the returned item to your original payment method.

Please do not send an item back before contacting us and receiving return instructions, as unauthorised returns will not be accepted.

Hygiene-Sensitive Items

For hygiene reasons, we do not accept returns or exchanges on lip products or earrings, unless the item is faulty.

Please check your order carefully before purchasing these items.

Faulty or Damaged Items

If you receive an item that is damaged or faulty, please contact us within 7 days of receiving your order at hausofsahara@gmail.com.

Please include:

- Your order number
- A clear description of the issue
- Clear photographs showing the fault or damage

Once we have assessed the issue, we will advise you on the appropriate next steps. Where an item is confirmed to be faulty, Haus of Sahara will cover the reasonable cost of returning the item.

Refunds

Once your returned item has been received and inspected, an eligible refund will be issued to your original payment method.

Where applicable, the approved return postage reimbursement will also be processed.

Please allow 5–7 business days after the refund has been processed for the funds to appear in your account, depending on your payment provider.

Exchanges

We do not currently offer direct exchanges.

If you require a different size or would prefer another item, please return your original purchase in accordance with our returns policy and place a new order.

International Returns

For international orders, customers are responsible for arranging and initially paying for return postage.

Please contact us before returning an international order. Where a return is approved and the item meets our return conditions, Haus of Sahara will reimburse the reasonable return postage cost.

Customers may be responsible for any customs duties, taxes or import charges associated with returning an international order where applicable.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, handling fees or other charges may apply depending on the destination country.

These charges are determined by the relevant customs authority in the destination country and are not included in the purchase price or shipping cost.

Any customs duties, import taxes or related charges that may be imposed on an order are the responsibility of the customer.

Haus of Sahara is not responsible for these charges and cannot guarantee whether or how much a customer may be charged.

We recommend checking your country's applicable customs and import regulations before placing an international order.

If an order is refused or returned to us because the recipient does not pay the applicable customs charges, any additional costs incurred by Haus of Sahara may be deducted from the refund where permitted by applicable law.

Contact Us

For any questions regarding returns or refunds, please contact:

hausofsahara@gmail.com